Your personal data matters to us. This Privacy Policy explains what information 5mbw collects from players across the Philippines, how that information is used, and the measures in place to keep it secure throughout your time on the platform.
Our Commitments to You
These are the core principles that guide how we handle your personal information on the platform.
We only collect the personal information we actually need — to verify your identity, process your transactions, and manage your account. No unnecessary data is gathered.
5mbw does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Full stop.
All data transmitted between your device and 5mbw is encrypted using SSL. Whether you are on mobile or desktop, your information travels securely.
Identity documents submitted during KYC verification are used strictly for compliance purposes. They are stored securely and are never shared with unrelated third parties.
Registered players can request a summary of the personal data held in their account. Contact our support team through live chat or email to submit a data access request.
When this Privacy Policy is updated, the revised date is posted at the top of this page. Continued use of 5mbw after an update constitutes acceptance of the changes.
This Privacy Policy applies to all users of the 5mbw online gaming platform, including registered players, visitors, and VIP members based in the Philippines. When you create an account on 5mbw, use any of our games or betting services, or contact our support team, you are sharing personal information with us.
We take that responsibility seriously. This document is intended to be straightforward — it explains exactly what we collect, why we collect it, how it is stored, and what your rights are as a player.
When you create a 5mbw account, we collect:
Before your first withdrawal is processed, we conduct a Know Your Customer (KYC) check. This requires you to submit a government-issued photo ID. Acceptable documents include a Philippine passport, driver's licence, SSS ID, UMID, or PhilSys National ID. These documents are used solely to confirm your identity and prevent fraudulent withdrawals.
To process deposits and withdrawals in Philippine Peso, we collect the details of your registered payment method — such as bank account details or your registered e-wallet information. We do not store full payment credentials on our servers; transaction processing is handled by third-party payment processors operating under their own security protocols.
We maintain records of all deposits, withdrawals, bets placed, and game activity associated with your account. These records are necessary for account management, dispute resolution, and compliance purposes.
When you access 5mbw through a browser, we may automatically collect technical information including your IP address, device type, operating system, browser version, and session duration. This data is used to optimise platform performance and detect unusual account activity.
| Data Type | Why We Collect It | How Long We Keep It |
|---|---|---|
| Registration details | Account creation and identity verification | Duration of account, plus legal retention period |
| KYC documents | Identity verification for withdrawals | As required by applicable compliance rules |
| Transaction records | Account management and dispute resolution | Minimum 5 years from transaction date |
| Device and session data | Platform security and optimisation | Up to 12 months from collection |
The personal data we hold is used for the following purposes:
We do not use your personal data for unsolicited third-party marketing. If we send you any platform-related communications, they will be related to your account, transactions, or significant platform updates.
To process your PHP deposits and withdrawals, we share relevant financial information with third-party payment processors. These processors operate under their own privacy and security frameworks. We only share the minimum data required to complete each transaction.
Game providers who supply the casino slots, live casino, eBingo, and fish shooting content on 5mbw may receive session data necessary to deliver and record game results. This does not include your full identity or financial records.
We may disclose your personal data when required to do so by law, regulation, court order, or in response to a valid legal request from a government authority. In such cases, we will disclose only what is strictly required.
5mbw does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. This applies to all data collected through your use of the platform.
We take account and data security seriously. The following measures are in place across the 5mbw platform:
If you believe your account has been accessed without your permission, contact 5mbw support through live chat immediately. You are also responsible for keeping your login credentials and OTP codes confidential — do not share them with anyone.
5mbw will never ask for your password through any chat, email, or call. If you receive any request for your password claiming to be from 5mbw, treat it as fraudulent and contact our support team right away.
5mbw uses session cookies and similar technologies to keep you logged in during your gaming session and to remember your platform preferences. We also use analytics tools to understand how players navigate the platform, which helps us identify areas to improve.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how some platform features function, but it will not prevent you from accessing the core gaming experience.
As a registered player on 5mbw, you have the following rights regarding your personal data:
To exercise any of these rights, contact us through live chat or at [email protected]. We will respond to valid requests within a reasonable timeframe.
We retain your personal data for as long as your account remains active and for a period thereafter as required for legal, regulatory, and compliance purposes. Transaction records are typically kept for a minimum of five years. When data is no longer required, it is deleted or anonymised securely.
5mbw is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we discover that a minor has created an account, the account will be closed immediately, and all associated data will be deleted. If you believe a minor has registered on the platform, please contact us immediately.
This Privacy Policy may be updated from time to time to reflect changes in our data practices or legal requirements. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of 5mbw following a policy update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed.
If you have questions or concerns about this Privacy Policy, or want to exercise your data rights, you can reach us through:
We are committed to addressing privacy-related queries promptly and transparently.
Start Playing on 5mbw
Register for free, deposit in Philippine Peso through a trusted local channel, and explore every game category — knowing your data is handled securely and transparently.
Play responsibly. Online gaming involves real money and real risk. No outcome is guaranteed. Set a personal budget and time limit before every session. Visit our Responsible Gaming page for guidance and self-management tools. Players must be 21 years or older.